Returns & Exchanges

At IRIS USA, we want you to be completely satisfied with your home organization and lifestyle products. If you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online return portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

2

Pack with Care

Place the items in their original packaging, ensuring all parts and manuals are included to prevent damage during transit.

3

Ship the Package

Affix the provided return label to your box and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing